April 19, 2024

Major Hotel Group Launches TheLobby.com

Posted by: of Thinking Home Business on 04/18/06
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Preparing a workshop on blogging for people in the meetings and events industry, I went googling for hotel blogs. I found plenty of blog posts about hotel experiences, but not hotel corporate blogs, with one exception, the new blog launched by Starwood Hotels & Resorts Worldwide, TheLobby.com, which is claimed to be the first blog launched by a major hotel company.

Graphically attractive in a fairly understated way, the blog is apparently aimed at ‘Starwood Preferred Guests’ (SPGs), although there is no sign of any section reserved exclusively for that group (not that that would need to be evident to a casual visitor).

Several posts are not much more than chatty plugs for one or other hotel in the Starwood group, which I’m sure could be helpful if, for instance, you were planning a trip to Tirana, the capital of Albania and needed to know which of the two international hotels to stay at if you want wireless internet (it’s the Sheraton) – see post of April 18, and see below why this is not hyperlinked.

The blog is evidently written by a group of travel writers – Marc S., Mark (Editor), Thomas C., Nick L. and Philip S. It seems odd, and frankly I found it irritating, that we are provided with no more identification than first names and some last name initials, especially the lastname initial bit – is there a ‘guess the travel writer’ test here for the designated SPG readership?

Although the April 13 item from which I picked up this story in iMedia Connection  (acknowledging the Wall Street Journal) says there is no provision for commenting, there is in fact a comments function and some posts already have comments. A scan of the disclaimer/warning that sits above the commenting screen suggests that the lawyers have been busy. It’s the most daunting piece of work I’ve seen on a blog comments page to date.

I could not find a permalink function. In what presents as a more traditional website fashion, you can search for archived posts on categories of brand, category (type of hotel), city, or country.

There is a pretty unobtrusive feedback link in the dark gray background area on the right side of the screen. When clicked, this produces a pop-up with a detailed questionnaire that I suspect only dedicated survey-takers will want to stay and complete.

From where I’m viewing it, TheLobby.com is basically a pr blog or even an adverblog, designed to cater to the already converted guests of this group of hotels – and it’s not suggested the publishers are offering anything else, although if the writers were given some more latitude it could no doubt turn into a travel blog with a potentially wider appeal. Calling it a ‘corporate blog’ as iMedia Connection has done, in spite of the fact that the blog doesn’t really speak for the Starwood group as a corporation, raises the question of just what constitutes, or should be recognized as, a corporate blog.

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