It seems that the higher your profile in the blogosphere, the more prone you are to attracting nasty, raw and outright rude comments, as evidenced by Robert Scoble’s recent back-and-forth with ‘Arnold’. The profile of this has received a number of links, but angry, rude
communication is not the way to win your case (doubly so in the blogosphere). In fact, for the most
part, people will turn away and wonâ€™t even hear what youâ€™re saying. Not something you’re shooting for on your first foray as a corporate blogger.
I think that there’s a lesson here that political candidates have already learned about bloggers and their ability to launch nasty screeds from the launchpads of their keyboards. What they’ve found in some recent face-to-face interactions with bloggers is that they’re not so mean once they come out from behind the keyboard. In fact, they can be downright docile, and even helpful, once you’ve got them in a room together. A once raging blogger can become an advocate and a cheeky writer can become an inquisitive, thoughtful interpreter of your message.
As ever more companies launch their own blogs into the market, the determined digital detractors and on-screen vigilantes will grow in proportion to your popularity, as evidenced by the history of high-profile blogs. If a customer complaint is a mere gift, as purported by some, then a raging blogger vigilante could be a virtual endowment of opportunity to engage ‘the other side’ and see what your company has been missing.