If you’ve been following the story, you know that BuzzMachine’s Jeff Jarvis has been pissed at Dell for their lack of customer service. According to MediaPost, Dell says it has implemented new procedures for dealing with
the blogosphere. The company’s PR department has been monitoring
blogs, looking for commentaries and complaints. Starting about a month ago the department began forwarding complaints to the customer service department so that reps
can contact dissatisfied consumers directly.
Dell Responds to Jeff Jarvis
Posted by: Paul Chaney of Blogging Systems Group on 08/24/05
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