His comments about PR agencies applies as much to the US and it does to the UK

“Ask them to explain how Google works. Ask them about RSS. Ask them about anchor text. Ask them to give you some tips on online copywriting. Ask them why blogging would be a bad move, with all the above in mind  The fact is that most PR agencies are not even vaguely qualified to advise you on blogging, or even about online PR.”

If you are in PR or marketing and you can’t answer these questions,  you should have been at the Advanced PR tech worlshop in New York on Friday. Debbie Weil did a stellar job in the session on blogging. They also got podcasting, video, online news, search and social media. 

There is another one on Friday 10th in San Francisco.  No Debbie this time though – I will be speaking on blogs and social media.

 

Well Shel applauds them for at least admitting it now (instead of being outed), B.L. wants their head, or at least their butt out of WOMMA, Mathew ponders if PR folks can really be transparent and do their job (good question).

I think this whole fiasco, debacle (anybody have some more words for this?) calls into question, as Mathew and Shel suggest, can PR and blogs actually co-exist?  I don’t think so.  At least not like this.  You just can’t have “corporate fronts” as blogs.  You want to reach out to critics?  You want to get feedback?  Then just have a regular old blog.  No, a “Wal-Mart employee blog” isn’t going to fly and we all know why.  I think a Wal-Mart exec blog might work, if they could take the heat, and I don’t think they could.

I have a good number of friends in the PR biz.  This can’t be a fun time for them.  Everyone is now questioning PR and blogs.  Every company blog or blog that seems to be arms-length is suspect.  Is disclosure enough?  Is authenticity and transparency enough?

Steve … man I’d love to do a podcast with you on this.  Just get your thoughts.  Are you game?

The MediaPost broke the story, follow more on Techmeme.

Tags: flogs, Edelman, Wal-Mart, PR nightmare

 

The article looks at blogging from several angles and makes some salient points:

• You should figure who would be interested in your content – will you reach the right audience? PR professionals tend to read PR blogs and this may not be the best audience for building a PR practice.
• Blogging will not necessarily boom your business, but it will raise your profile and build your reputation as a thought leader. Steve Rubel’s rise to Senior VP at Edelman is cited as an example.

How can you tell if your blogging is successful?  As with any business stategy, set a goal before you start and measure your results.  It does not have to end up in the top 10 blogs in your category to be a success – it just has to reach the right people and resonate with them.

Interpublic-owned PR firm MWW Group today launched a Web log marketing practice. Blog 360 will advise clients on strategies to create, participate in, monitor, and advertise in blogs.

"We’ve formed a specialty practice area around blogs, but we really believe they are an important part of any communications plan," said Alissa Blate, MWW Group’s EVP and director of consumer marketing.

Blog 360 will be a component of MWW’s Marketing-360 approach, which supports brands through multiple audience contact points. Depending on a client’s needs, MWW’s plan might include creating a CEO blog for reputation and branding benefits, or a tech blog for information, Blate said. Blog monitoring will likely be a part of any plan, she added.

Ironically, I can’t find anything about it on MWW’s own site, which like so many agency sites is all in Flash and hence very hard to navigate. I can’t even find anything about their "Marketing-360 approach" referred to in the story. Dare I suggest, their site could use a <cough> blog </cough>?

ClickZ: MWW Debuts Blog Marketing Practice

Aside from its stand-offish tone about blogs, I have a few nits, such as "weblog" is one word, damnit, the company’s name is Gawker Media, not Denton Media and why the hell put a story about blogs on your web site without hyperlinks to them? But, whatever.

I’m amused to see Steve Rubel had a link to the story yesterday, though it appeared in the print edition only today. That tells you something about blogs, no?

UPDATE:
Oh yeah, buddy Steve Hall is quoted, too. In fact, he has a little rant about the article on his site.

NYT: Madison Avenue Ponders the Potential of Web Logs

Reader David of ContentCentricBlog points out this new blog by CEO and founder of Edelman PR. The blog is titled 6AM. Edelman explains in his first post:

Why 6 AM?–because I wake up early and hope to get you some useful insights as you come in to work. I plan to post weekly, and by calling it 6am, rather than say, Every Monday, so I’ll have a little wiggle room in terms of when I post!

He’s got the jump on Aaron Bailey by one minute.

Link

I suppose a site dedicated to business blogs simply has to mention the whole Raging Cow fiasco, since it continues to be touchstone in the minds of many on the whole subject of business blogs. For those of you lucky enough to never have heard of this whole tempest in a milk bottle, the basic background is this:

Dr. Pepper / 7 Up came out with a new flavored milk product called Raging Cow, which it sought to give hip legitimacy to by reaching out to blogs. It did so, via its online marketing agency Richards Interactive, by creating its own blog and by inviting a group of young bloggers to be briefed on the product, whom it encouraged to blog about the product. As best as I can tell, where it fell afoul of the blogosphere was that it then asked those young bloggers not to mention that they had been briefed about the product, as if their sudden new enthusiasm for flavored milk was purely their own idea.

To the company’s credit, Raging Cow’s blog and blog-PR initiative was one of the first efforts by a mainstream company to use blogs for marketing purposes (only a little over a year ago, March 2003; why does it seem like a lifetime ago?). But its PR mistep was badly received by the blogosphere, to say the least. Hardcore bloggers, who apparently wear their underpants a bit too tight, went ballistic at this attempt to corrupt their integrity of blogs, and for weeks, even months, it seemed all you heard on certain blogs was vitriol against Dr. Pepper (notably this silly call for a boycott on the product, as if anyone has actually seen Raging Cow in a store).

What irritates me about this whole episode is that it has become the embodiment in the minds of many of the idea that blogs and marketing don’t mix. The problem, if it even was a problem (Richards Interactive never saw it that way; see below), however, was never Raging Cow’s blog itself, which actually wasn’t bad, as adverblogs go (I would link to it, but I notice just now that the site seems to be defunct, which I strongly suspect has much less to do with a boycott among obsessive bloggers than the fact that sugary milk can’t compete with sugary fizzy water among teen tastes). [UPDATE: I guess it was just down when I checked it when I first wrote this post. I now see it's back, though it's not apparent that the blog is still being updated.] The problem was bad PR: imagine asking a reporter for the NY Times or even a lowly trade magazine to write nice things about your product but not to mention that you had briefed them.

Anyway, in an effort to get the complete story on the episode, I asked journalist Kate Kaye last year to interview the folks at Richards Interactive for their side of the story, as part of our report Business Blogs: How Successful Companies Get Real Results With Weblogs. (Kate, incidentally, maintains a site called Lowbrow Lowdown, which although quite blog-like she proudly proclaims has been “blog-free since 2000,” which I gather means only that she codes the whole thing by hand and archives it via FTP for God knows what reason.)

So here for posterity, excerpted from our 2003 report, is the email interview she conducted with Todd Copilevitz, Director of Richards Interactive about the Raging Cow Blog Campaign:

When did the Raging Cow campaign launch?

The buzz campaign, which included the blogger elements started March 1 [2003]. The branded campaign launched with five markets March 15.

What was the objective of the RC campaign, specifically the blog component?

We were working with a product that had a short window for launch, and limited distribution initially. So we had to develop a strategy that increased awareness in key markets and seeded awareness in markets where we did not have distribution. To our advantage we had a strong defined character in the raging cow. As we started working on telling the cow’s story it became very obvious there was something compelling about the humor.

At the same time we did not want to try to force our way in front of teens with a typical advertising message. We know they are far more likely to respond to a message that offers some recognition of their habits and is willing to entertain. So our blog component was simply intended to make people aware of the cow — not even to mention the product. If teens recognized the cow when they saw the product or branded advertising that was all we could hope for.

The branded campaign, and the branded web site, had the broader responsibility of raising awareness of the product and increasing attendance at sampling events. At the same time the wild postings of posters on the streets were tasked with increasing sampling attendance and driving people to the web. In short, all the pieces were intertwined.

Is there a blogging software platform used to run the RC blog? If so, which one?

We licensed Moveable Type. A great product from people who know their stuff, and an amazing community of developers creating add-ins. And, yes, we paid the license fee.

Did the campaign involve any other components (ads or marketing strategies)?

Spot radio, sampling teams, street posters and extensive online advertising using page-crossing units and other large-format ads.

What did the advertiser and agency hope to or expect to achieve through the blog?

Beyond what I said earlier, we believed the blog network offered a unique and organic opportunity let teens tell other teens about the product. Of course we realized that was fraught with risk, since we had no control over the message. But to its credit, DPSU was willing to accept that.

Describe how the campaign was received, particularly by the blogging community. What about it was praised, what was panned?

Among the target audience we had incredible response. We had numerous links to the site with extensive tracking. A brand tracking study tells us that we moved the needle in every critical factor, all positively.

There was another community of bloggers who blew their lid at our presence. They flooded us with complaints, all of which accused DPSU of being deceitful with the blog effort. Ironically there was a DPSU copyright on site. The article in Newsweek was the result of a call from DPSU. So I don’t know how we could be accused of trying to hide our hand. Of even more interest, was the forum for many of the complaints, our site. DPSU said early on that it wanted a broad and deep dialogue on the Raging Cow site, so long as it stayed on target and wasn’t obscene. I found it particularly interesting that a great many of the bloggers venting on our site don’t even offer comment capability on their site.

How has the RC blog changed since its controversial beginnings?

I’d suggest the only controversy was among those who were never our target to begin with. But along the way we eliminated links to external blog sites. In part we did so because we did not have the time to monitor all of them for inappropriate content and didn’t want our link to suggest an endorsement. That became an issue once the number of sites requesting links got unmanageable.

What’s planned for the future of the RC blog? How long will it run?

The blog tells the story of the cow’s shift from placid dairy life to a crusader against boring milk. As such it will live on through the site. While we won’t be updating it as regularly as we did in the spring, it remains a viable channel for communication.

Does Richards Interactive or Dr Pepper plan to use blogs in the future for marketing purposes? If so, would the approach be different? In what way?

I won’t attempt to answer for DPSU, except to note that they have expressed an ongoing interest in the value of grassroots communication tools. Richards Interactive was working with blogs before this and has done so repeatedly since then. We have an active database of hundreds of bloggers of all ages across the country who want to be part of marketing efforts. (You can checkout the signup information at www.projectblog.com.) As for approach, it is always different. You cannot cookie-cutter this type of communication.

In terms of using blogs for business, specifically marketing purposes, what are the challenges or drawbacks from your perspective?

Blogs offer one of the most-effective ways for small companies and companies with a defined point of view to communicate that directly with audiences. Blogs rejuvenate some of the early promises of the Internet, namely a global platform for anyone with something to say and the means to articulate it.

Steve Rubel is a PR pro, VP of client services at Cooper Katz. He called his blog to my attention after I noted the ANA’s blog earlier this week, one of his clients. I see he’s been blogging for only a month (as of this entry), and normally I’d be reluctant to include a blog in this directory that is so new, as so many blogs run out of steam after great ambitions at the beginning. But browsing his archive, I see he’s been on quite a tear since he launched himself into it, so I’ll give him the benefit of the doubt that he’ll still be at it, with gusto, when we check back in on him in a few months and later.

Link