http://www.businessblogconsulting.com/2006/06/when-your-customers-blog News, commentary, tools and tips about business blogging and the world of corporate blogs Sat, 11 Oct 2008 11:05:43 +0000 http://wordpress.org/?v=2.5.1 http://www.businessblogconsulting.com/2006/06/when-your-customers-blog#comment-64824 Scotty DOES Know » The 10 Best (and 10 Worst) Companies for Customer Service Tue, 14 Nov 2006 15:28:41 +0000 http://www.businessblogconsulting.com/2006/06/when-your-customers-blog.html#comment-64824 [...] About Ferrari’s experience, blogger Rich Brooks says: “After 15 minutes he finally got through to a human being. The call resulted in something that’s a cross between Dante’s 9th ring of hell and Orwell’s 1984. The king from Monty Python’s Holy Grail had an easier time explaining to the palace guards to keep his son locked in his room than Ferrari had explaining that he just wanted to cancel the account.” [...] [...] About Ferrari’s experience, blogger Rich Brooks says: “After 15 minutes he finally got through to a human being. The call resulted in something that’s a cross between Dante’s 9th ring of hell and Orwell’s 1984. The king from Monty Python’s Holy Grail had an easier time explaining to the palace guards to keep his son locked in his room than Ferrari had explaining that he just wanted to cancel the account.” [...]

]]> http://www.businessblogconsulting.com/2006/06/when-your-customers-blog#comment-24100 Kyle Korleski Fri, 21 Jul 2006 10:56:56 +0000 http://www.businessblogconsulting.com/2006/06/when-your-customers-blog.html#comment-24100 The sad truth is that AOL's "customer service" (wait, does AOL have such a thing. It's a theory, we know that much) The sad truth is that AOL’s “customer service” (wait, does AOL have such a thing. It’s a theory, we know that much)

]]> http://www.businessblogconsulting.com/2006/06/when-your-customers-blog#comment-18770 Anthony Lemons Tue, 27 Jun 2006 21:24:04 +0000 http://www.businessblogconsulting.com/2006/06/when-your-customers-blog.html#comment-18770 It is very true. I explain issues facing Americans on my site, and sometimes I will write about personal issues I have dealt with. As an example, I had a cop pull me over without probable cause. I gave him my site address, and told him that he will be the star of it the next day. Sure enough, I saw that he read all about himself. I have sitemeter, so I knew he was there on my site reading. His name and the situation, for the World to see. http://anthonylemons.blogspot.com It is very true. I explain issues facing Americans on my site, and sometimes I will write about personal issues I have dealt with. As an example, I had a cop pull me over without probable cause. I gave him my site address, and told him that he will be the star of it the next day. Sure enough, I saw that he read all about himself. I have sitemeter, so I knew he was there on my site reading. His name and the situation, for the World to see. http://anthonylemons.blogspot.com

]]> http://www.businessblogconsulting.com/2006/06/when-your-customers-blog#comment-18729 Aaron B. Hockley Tue, 27 Jun 2006 15:02:48 +0000 http://www.businessblogconsulting.com/2006/06/when-your-customers-blog.html#comment-18729 Another important note is that if you run any sort of company, with any sort of product or service, it would be wise to keep tabs on what's being said about you online. Another important note is that if you run any sort of company, with any sort of product or service, it would be wise to keep tabs on what’s being said about you online.

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