Comments on: Gawker skwers the corporate: The Consumerist http://www.businessblogconsulting.com/2005/12/gawker_skwers_t News, commentary, tools and tips about business blogging and the world of corporate blogs Fri, 05 Dec 2008 06:40:35 +0000 http://wordpress.org/?v=2.5.1 By: Scott http://www.businessblogconsulting.com/2005/12/gawker_skwers_t#comment-1589 Scott Wed, 07 Dec 2005 16:24:50 +0000 http://www.businessblogconsulting.com/2005/12/gawker_skwers_t.html#comment-1589 I love it. It's about time customers had more of a soap-box. Companies can no longer afford to ignore their customers. It used to be that an unhappy customer would spread the word to their friends. Now, an unhappy customer can spread the word to hundreds, thousands, and in some cases, millions of people. Brands take decades to build, and minutes to destroy. I posted a short analysis of The Consumerist on our blog, with a little rant of my own: http://blog.exclusiveconcepts.com/archives/2005/12/consumer_compla.html I love it. It’s about time customers had more of a soap-box. Companies can no longer afford to ignore their customers. It used to be that an unhappy customer would spread the word to their friends. Now, an unhappy customer can spread the word to hundreds, thousands, and in some cases, millions of people.

Brands take decades to build, and minutes to destroy.

I posted a short analysis of The Consumerist on our blog, with a little rant of my own:

http://blog.exclusiveconcepts.com/archives/2005/12/consumer_compla.html

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